Help Center

Find answers to common questions or contact us

Frequently Asked Questions

Yes! SafeGuard is 100% free for personal use. All features are available without any payment or subscription. We fund our development through enterprise solutions for businesses.
No. SafeGuard is designed to be lightweight and efficient. It uses minimal battery and RAM. Our app is optimized to run in the background without affecting your phone's performance.
SafeGuard supports Android 6.0 (Marshmallow) and above. This covers over 95% of all Android devices currently in use.
We only collect anonymous usage data to improve our threat detection. We never collect personal information, files, browsing history, or any identifiable data. Your privacy is our priority. See our Privacy Policy for details.
Real-time protection is enabled by default. Open SafeGuard, go to Settings → Protection, and make sure "Real-time protection" is turned on. You may need to grant Accessibility permissions for full protection.
SafeGuard needs certain permissions to protect your device effectively:
  • Storage — to scan files for malware
  • Accessibility — to detect phishing websites
  • Device admin — to enable anti-theft features
We never use these permissions to collect personal data.
We recommend using only one antivirus app at a time. Running multiple security apps can cause conflicts, drain battery faster, and may actually reduce your protection.

Troubleshooting

Common issues and solutions

App won't start

Try clearing the app cache: Settings → Apps → SafeGuard → Storage → Clear Cache. If that doesn't help, reinstall the app.

High battery usage

Go to SafeGuard Settings → Battery → Enable "Battery saver mode". This reduces scan frequency while maintaining protection.

Scan stuck

Force stop the app and restart. If scanning is slow, ensure you have enough free storage space (at least 500MB recommended).

False positive

If SafeGuard flags a safe app as malware, you can add it to the whitelist. Please also report it to us so we can improve detection.

Contact Support

We're here to help

Or email us directly: support@safeguard.app